Privacy policy

Privacy Policy

Last Updated: 18/09/2026

Welcome to [CREATIVE THINGS] ("we," "our," or "us"). We value the trust you place in us and are committed to protecting your personal information and your right to privacy.

This Privacy Policy applies to our website [WEBSITE URL], mobile applications, and any related services (collectively, the "Platform"). It explains how we collect, use, disclose, and safeguard your personal data in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, and the Consumer Protection (E-Commerce) Rules of India.

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agreed to the practices described in this document.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you create an account, make a purchase, participate in promotional activities, or contact customer support.

A. Personal Data Provided directly by You

  • Identity & Contact Data: Full name, phone number, email address, shipping address, billing address, and government-issued identifier/GSTIN (if applicable for business orders).

  • Account Credentials: Passwords, username, and security hints.

  • Payment Data: Credit/debit card numbers, UPI IDs, net banking details, and wallet information. (Note: Payment transactions are processed securely through RBI-compliant third-party payment gateways. We do not store full card numbers or banking PINs on our servers).

  • Communication Data: Records of communications when you interact with customer care, send inquiries, or submit feedback/reviews.

B. Information Collected Automatically

  • Device & Technical Data: IP address, browser type, operating system, unique device identifiers, and mobile network details.

  • Usage & Browsing Data: Pages visited, products viewed, items added to cart, time spent on pages, clickstream data, and referral URLs.

  • Location Data: Coarse or precise geographical location derived from your IP address or mobile device permissions (with your consent).

C. Information from Third Parties

  • Logistics & Delivery Partners: Tracking updates and delivery confirmation details.

  • Social Media Integrations: Basic profile information (e.g., name, profile picture, email) if you choose to sign in or register using social logins (Google, Facebook, etc.).

2. How We Use Your Information

We process your personal data for legitimate business purposes and to fulfill our legal obligations in India. Specifically, we use your data to:

  • Fulfill Orders: Process transactions, verify payments, package items, arrange shipping/delivery, and handle returns or refunds.

  • Account Management: Maintain and manage your customer account, loyalty points, and store preferences.

  • Customer Support: Respond to queries, resolve complaints, and provide order updates via Email, SMS, WhatsApp, or phone calls.

  • Personalization & Optimization: Tailor product recommendations, show relevant content, and optimize website functionality.

  • Marketing Communications: Send promotional newsletters, discount offers, and seasonal sales updates (you may opt-out at any time).

  • Security & Fraud Prevention: Detect and prevent fraudulent transactions, unauthorized access, and abuse of our services.

  • Legal Compliance: Comply with Indian statutory requirements, tax regulations (including GST invoicing), law enforcement inquiries, and consumer protection mandates.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience on our Platform.

  • Essential Cookies: Necessary for basic website functionality, such as keeping track of items in your shopping cart and facilitating secure login.

  • Performance & Analytics Cookies: Help us understand how visitors interact with our Platform (e.g., Google Analytics) so we can improve site speed and layout.

  • Functional Cookies: Remember your preferences, such as selected region, language, or recent search history.

  • Advertising & Targeting Cookies: Used by third-party advertising partners to deliver personalized ads tailored to your interest across the web.

Managing Cookies: You can manage or disable cookies through your browser settings. However, disabling essential cookies may impact the performance and functionality of our store.

4. Third-Party Services and Data Sharing

We do not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We share your information only with trusted third-party service providers who assist us in operating our business under strict confidentiality agreements:

  • Payment Gateways: RBI-compliant payment processors (e.g., Razorpay, Cashfree, Paytm, PhonePe) to securely handle payment transactions.

  • Logistics & Courier Partners: Shipping providers (e.g., Shiprocket, Delhivery, Blue Dart, India Post) to deliver your orders to your address.

  • Communication Service Providers: SMS, WhatsApp, and email service providers (e.g., Twilio, SendGrid, WebEngage) to send transaction notifications and promotional alerts.

  • IT & Hosting Infrastructure: Cloud hosts, website development tools, and database management providers.

  • Legal & Regulatory Authorities: When required by applicable Indian law, court orders, or law enforcement agency directions.

5. Data Security and Retention

A. Data Security

We implement robust administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

  • SSL/TLS encryption for data in transit.

  • Restricted data access limited to authorized personnel only.

  • Periodic security assessments and data protection audits.

While we take industry-standard precautions, no method of transmission over the Internet is 100% secure. You are responsible for keeping your account credentials and password confidential.

B. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal/tax requirements (e.g., retaining sales invoices for financial auditing under Indian law), or resolve disputes. Once personal data is no longer required, it is securely deleted or anonymized.

6. Customer Rights and Choices

Under applicable Indian data protection law, you have specific rights regarding your personal information:

  • Right to Access & Information: Request details about the personal data we hold about you and how it is processed.

  • Right to Correction & Updating: Request corrections or updates to incomplete, inaccurate, or outdated personal information via your account dashboard or by reaching out to us.

  • Right to Erasure / Deletion: Request deletion of your personal data, subject to legal and regulatory record-keeping obligations.

  • Right to Withdraw Consent: Withdraw your consent for marketing communications or optional data collection at any time. You can unsubscribe from promotional emails by clicking the "Unsubscribe" link or replying to communications with opt-out instructions.

  • Right to Grievance Redressal: Right to seek redressal for any concerns regarding the processing of your personal data.

7. Direct Marketing and Communications

By registering an account or making a purchase on [STORE NAME], you consent to receive order-related communications (order confirmation, tracking updates, invoice) via SMS, Email, or WhatsApp.

If you subscribe to marketing messages, you can choose to opt-out at any time by:

  1. Clicking "Unsubscribe" at the bottom of any promotional email.

  2. Replying "STOP" to SMS/WhatsApp marketing alerts.

  3. Updating your communication preferences in your account settings.

8. Children's Privacy

Our Platform is intended for individuals who are legally capable of entering into binding contracts under the Indian Contract Act, 1872. We do not knowingly collect personal data from minors (individuals under 18 years of age) without verifiable parental or guardian consent. If we discover that a minor has provided us with personal information without consent, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or technology. Any changes will be effective immediately upon posting the updated policy on our Platform with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. Grievance Redressal & Contact Information

In compliance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, and the Digital Personal Data Protection Act, we have appointed a dedicated Grievance Officer to address any questions, concerns, or complaints regarding data privacy and store practices.

Grievance Officer Details:

  • Name: [NAME OF GRIEVANCE OFFICER]

  • Designation: Grievance Officer

  • Store Name: [STORE NAME / BUSINESS ENTITY NAME]

  • Business Address: [FULL BUSINESS ADDRESS, INDIA]

  • Email: [EMAIL ADDRESS]

  • Phone: [PHONE NUMBER]

  • Business Hours: [e.g., Monday to Friday, 10:00 AM – 6:00 PM IST]

Complaint Redressal Timelines: In accordance with applicable law, our Grievance Officer will acknowledge your complaint within 48 hours and resolve the issue within 7 days of receipt.

If you have general customer service queries, please contact our support team at [SUPPORT EMAIL ADDRESS : CREATIVETHINGSHUB@GMAIL.COM].