Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to [CREATIVE THINGS]! These Terms of Service ("Terms") govern your use of our website [WEBSITE URL], mobile applications, and services (collectively, the "Platform"), owned and operated by [ CREATIVE THINGS] ("we," "us," or "our").

By accessing or using our Platform, placing an order, or registering an account, you agree to be bound by these Terms, as well as our [Privacy Policy] and [Return & Refund Policy]. Please read them carefully. If you do not agree to all of these Terms, you may not access or use the Platform.

1. General Conditions & Account Terms

A. Eligibility

By agreeing to these Terms, you represent that you are at least 18 years of age or the legal age of majority in your jurisdiction, and are legally competent to enter into a binding contract under the Indian Contract Act, 1872. If you are under 18, you may use our Platform only under the supervision and consent of a parent or legal guardian.

B. Account Registration & Security

To access certain features or make a purchase, you may be required to register for an account.
You agree to provide accurate, current, and complete information during registration and keep your account details updated.
You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.
We reserve the right to suspend, terminate, or refuse service to any account at our sole discretion if we suspect fraudulent, unauthorized, or illegal activity.

2. Pricing and Payment

A. Currency & Taxes

All prices listed on the Platform are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless specified otherwise. Prices do not include delivery/shipping charges, which will be calculated and displayed during checkout.

B. Pricing Errors

We strive to provide accurate pricing information, but pricing or typographical errors may occur. In the event an item is listed at an incorrect price due to a system error, we reserve the right to cancel any orders placed for that item, prior to dispatch, and refund any amounts paid.

C. Payment Methods

Payments must be made in full at the time of purchase or via Cash on Delivery (COD), if available. We accept payments through RBI-compliant payment processors, including:

Credit / Debit Cards (Visa, Mastercard, RuPay, etc.)
UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
Net Banking
Digital Wallets
Cash on Delivery (subject to pin code serviceability and order limits)

By providing payment details, you represent that you are authorized to use the chosen payment method.

3. Product Descriptions and Availability

Accuracy: We attempt to display the colors, features, dimensions, and details of our products as accurately as possible. However, actual colors may vary depending on your monitor settings or display screen.
Product Availability: All products are subject to availability. We reserve the right to limit the quantity of items purchased per person, household, or order, or to discontinue any product at any time without prior notice.

4. Order Acceptance and Cancellation

A. Order Acceptance

Your receipt of an order confirmation (via email, SMS, or WhatsApp) does not signify our final acceptance of your order. An order is deemed accepted only when the product is dispatched for delivery. We reserve the right to accept or decline your order for any reason, including product unavailability, errors in pricing, or issues identified by our fraud control department.

B. Order Cancellations by Customer

You may cancel your order before it has been dispatched by contacting customer support at [EMAIL ADDRESS] or through your account dashboard. Once an order has been shipped, it cannot be canceled; however, you may initiate a return after receiving it, subject to our Return Policy.

C. Cancellations by Store

We reserve the right to cancel any order if:

The product is out of stock or unavailable.
The payment fails or is flagged as fraudulent.
The delivery address provided is non-serviceable.

5. Shipping and Delivery

Delivery Locations: We deliver across serviceable pin codes in India through our logistics partners.
Delivery Timelines: Estimated delivery times are typically between [3 TO 7 BUSINESS DAYS], depending on your location. Delivery estimates are indicative and not guaranteed; delays may occur due to unforeseen circumstances, weather conditions, logistics disruptions, or public holidays.
Risk of Loss: Risk of loss and title for items purchased pass to you upon delivery of the goods to the carrier or upon final delivery to your specified address.

6. Returns and Refunds

All returns, exchanges, and refunds are governed by our [Return and Refund Policy].

Return requests must be submitted within [5 DAYS] of receiving the order.
Items must be unused, unwashed, and in their original packaging with all tags intact.
Non-returnable categories, custom items, and final sale goods are exempt from return.
Approved refunds will be credited back to the original payment method or as store credit within [REFUND PROCESSING TIME, e.g., 5-7 business days].

7. Prohibited Uses

In addition to other restrictions set forth in these Terms, you are expressly prohibited from using the Platform or its content:

For any unlawful or fraudulent purpose under applicable Indian laws.
To solicit others to perform or participate in any unlawful acts.
To violate any international, federal, state, or local regulations, rules, or laws.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To upload or transmit viruses, malware, or any other type of malicious code.
To collect or track the personal information of others without authorization.
To engage in scraping, data mining, or automated queries of the Platform.
To impersonate any person or entity, or falsely state or misrepresent your affiliation.

Violation of any prohibited use may result in immediate termination of your access to the Platform without notice.

8. Intellectual Property Rights

All content included on the Platform—such as logos, trade names, graphics, images, text, code, software, and design elements—is the exclusive property of [CREATIVE THINGS] and is protected under the Copyright Act, 1957, Trade Marks Act, 1999, and other relevant Indian intellectual property laws. You may not copy, reproduce, distribute, or modify any material without our explicit written consent.

9. Limitation of Liability & Warranties

A. Disclaimer of Warranties

The Platform and all products and services delivered to you are provided on an "as is" and "as available" basis, without any representation, warranties, or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, or durability, to the maximum extent permitted under Indian law.

B. Limitation of Liability

To the fullest extent permitted by applicable law, [CREATIVE THINGS], its directors, officers, employees, affiliates, agents, or suppliers shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from:

Your use of, or inability to use, the Platform or products.
Any unauthorized access to or alteration of your transmissions or data.
Any conduct or content of any third party on the service.

In no event shall our total aggregate liability exceed the amount paid by you for the specific product or order giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless [CREATIVE THINGS], its parent company, subsidiaries, affiliates, partners, officers, directors, and employees from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law, or your infringement of any third-party rights.

11. Governing Law and Jurisdiction

These Terms, and any separate agreements whereby we provide you services, shall be governed by and construed in accordance with the laws of the Republic of India.

Any dispute, claim, or controversy arising out of or relating to these Terms, the breach thereof, or your use of the Platform shall be subject to the exclusive jurisdiction of the courts located in [ALIGARH, UTTAR PRADESH, INDIA] (e.g., Mumbai, Maharashtra or New Delhi).

12. Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our Platform following the posting of any changes constitutes acceptance of those changes.